Request
Housekeeping, dining, amenities, transport, maintenance and more.
Personal Concierge for Exceptional Stays
Give every room
a personal concierge.
Guests simply ask. ROOM connects them to hotel services, room controls, and the people looking after their stay.
Discreet hospitality intelligence.
Now selecting pilot properties
The guest experience
One conversation. Every hotel service.
No menus.
No calls to reception.
Just ask.
ROOM understands naturally, responds instantly, and connects each request to the right hotel service.
“Make the room a little cooler.”
“What time does breakfast finish?”
“Book the spa tomorrow afternoon.”
“Arrange a car for my flight in the morning.”
No menus. No hold music. No friction.
One quiet interface
Everything guests need.
The experience stays simple for the guest while ROOM connects to the systems and teams behind the stay.
Control
Lighting, temperature, curtains, entertainment and compatible room systems.
Discover
Hotel information, restaurants, spa, experiences and local recommendations.
Personalize
Anticipated preferences, curated to the guest rather than the room.
Guests speak naturally. ROOM turns their intent into a clear request for your team.
ROOM handles the transaction. Your team delivers the hospitality—and steps in the moment something needs judgment or care.
Curated, with discretion
A stay that arrives
already arranged.
ROOM keeps only what makes the next stay easier, and turns it into something the guest arrives to rather than something they have to ask for again.
Room at 21°C on arrival
Firm pillow already made up
Housekeeping held until 11
Greeted in English
Spa hours offered, unprompted
Nothing repeated by the guest. Nothing guessed by the hotel.
“Could I have breakfast sent upstairs?”
“Kahvaltıyı odaya gönderebilir misiniz?”
“Pourrais-je prendre le petit-déjeuner dans ma chambre ?”
“هل يمكن إرسال الإفطار إلى الغرفة؟”
Room Service · Breakfast · Room 1207
Multilingual by nature
Hospitality without
the language barrier.
Guests speak naturally. ROOM translates intent into clear, actionable requests for hotel teams.
Designed to disappear
Technology that disappears
into the stay.
ROOM is designed as part of the environment—not another screen demanding attention. In a guest room, that discretion is not styling. It is the product.
Discretion by design.
The light says what ROOM is doing. The switch says when it stops. Both are on the object, where a guest can see them.
Physical microphone privacy controlA clear hardware state the guest can see and control.
Clear microphone state
Physical privacy control
Purpose-limited guest information
Confirmation for sensitive actions
Present when needed. Quiet when not.
How ROOM works
From request
to resolution.
One request, followed from the moment it is made to the moment the guest is in the car—and past it.
Guest asks
“My flight’s at 7:30 tomorrow morning. Could you arrange a car?”
ROOM understands
Transport · Airport · Pickup 05:15 · Room 1207
Matched to the stay record—checkout is already on file, so the pickup works back from the flight.
The front desk receives it
ROOM 1207
Private airport transfer · 05:15
Front desk · New request
Service is tracked
RequestedConfirmedCar assigned
ROOM closes the loop—then keeps going
“Your car is confirmed for 05:15. Shall I set an alarm for 04:30?”
Wake-up 04:30Flight statusWeather on arrival
ROOM Insights
The guest feels the service.
The hotel sees the intelligence behind it.
Every request can be followed from the moment it is made to the moment it is resolved—giving teams clarity without adding another complicated guest interface.
Live request flowIllustrative
1207Airport transfer · 05:15In progressFront desk
0814Room temperatureCompletedEngineering
1511Spa reservationCompletedConcierge
What ROOM makes visible
- Response and fulfillment time
- Request volume by department
- Recurring service issues
- Guest satisfaction after service
- Interest across hotel services
21:14Requested
21:16Confirmed
21:20Car assigned
05:15Guest away
See where service flows beautifully—and where it breaks.
Where ROOM belongs
Built for properties
where experience matters.
Luxury Hotels
Personal service, delivered consistently across every room.
Resorts
One natural interface for dining, wellness, activities and service.
Serviced & Branded Residences
A persistent concierge for longer stays—the stay, the environment and the property.
A layer, not another silo
Designed around the hotel
you already have.
For each property, ROOM connects only to the systems required for the guest experience and operational workflow.
ROOM
PMS
Service
Smart Room
Dining
Spa
CRM
Messaging
Before you ask
Questions operators
ask first.
ROOM is pre-launch and selecting pilot properties. These are the answers as they stand today—we would rather be exact than impressive.
Does ROOM replace front desk or concierge staff?
No. ROOM handles the repetitive layer—routing, status, hotel information, room controls—so your team spends its attention where judgment and warmth actually change the stay. When a request needs a person, ROOM brings one in rather than trapping the guest in a loop.
What does ROOM need to connect to?
For a pilot, only the systems that particular property needs: typically PMS for stay identity, your staff task or ticketing tool, and room controls. Dining, spa, transport, POS, CRM and messaging follow as the workflows justify them. We map your stack first and integrate to what the pilot has to prove—not to everything.
What happens if the network drops, or ROOM cannot complete a request?
It degrades to people. A failed automation hands off to staff with the request intact; it does not leave the guest repeating themselves to a device. Room controls and local state stay on the edge device, so the room keeps working.
Who owns the guest data, and what is kept?
The property does. ROOM prefers structured events—“towels requested, 21:14”—over retained audio, minimises raw audio, and purpose-limits preference storage. Guest and session data stay separate from property-wide analytics, staff access is role-based, and consequential actions are audited.
What can a guest actually authorise by voice?
Low-risk actions—lighting, temperature, hotel information—happen directly. Requests, reminders and bookings confirm the outcome back. Anything consequential, such as door access or account changes, needs explicit confirmation and stronger authorisation. Payments and transfers are out of scope for the first release.
What does a guest see and hear on arrival?
An object on the side table with a warm light seam, and a card explaining what it does and how to switch the microphone off. No account, no app, no setup. The first interaction is a sentence.
What does a pilot involve?
It starts with a single fully configured room—device, property knowledge, a few room controls, three to five service workflows and the staff dashboard—then three to five rooms to test reliability and staff adoption, then ten to twenty measured against comparable rooms on call volume, response and fulfillment time, and guest satisfaction.
ROOM Pilot Program
Bring ROOM
into one of your rooms.
We are working with selected hotels and residences to test ROOM in real guest environments—connecting concierge, room control, service workflows and operational insight.
For luxury hotels, resorts, branded residences and serviced residences where service defines the brand.
In-room ROOM device
Property knowledge setup
Selected service workflows
Staff request dashboard
Smart-room integrations
Service measurement
Interested in becoming a pilot property? Mention it when booking.
R O O M
Personal Concierge for Exceptional Stays
A room that knows how to look after you.